1. Introduction
At Elittprim Real Estate, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our invite-only commercial real estate platform.
By accessing or using our platform, you consent to the data practices described in this Privacy Policy. If you do not agree with our practices, please discontinue use of the platform.
2. Information We Collect
Personal Information
We collect personal information you provide during registration, including your name, email address, phone number, and account credentials. For buyers invited to the platform, we also collect invitation-related data.
KYC Documents (Sellers)
Sellers must submit Know Your Customer (KYC) documents, including identity proof (Aadhaar, PAN, Passport), address proof, and bank account details. These documents are required for verification and compliance purposes.
Property Information
When sellers list properties, we collect property details, images, documents (title deeds, NOCs, clearances), and related information necessary for verification and display on the platform.
Usage Data
We automatically collect usage data such as IP addresses, browser type, device information, pages viewed, time spent on pages, and referral sources to improve our platform and user experience.
Communication Data
We store all messages, inquiries, and communications sent through our internal messaging system between buyers, sellers, and administrators.
Payment Information
Payment data is processed through Razorpay, our third-party payment gateway. We store transaction IDs, payment status, and receipt information but do not store full credit card or bank account numbers.
3. How We Use Your Information
Platform Operations
We use your information to operate and maintain the platform, including user authentication, property listing management, inquiry processing, and auction facilitation.
Verification and Compliance
Your KYC documents and property documents are used for verification purposes to ensure compliance with legal requirements and to maintain the integrity of our platform.
Communication
We use your contact information to send transactional emails, notifications about your account, inquiries, auction updates, and important platform announcements.
Security and Fraud Prevention
We monitor usage data and account activity to detect and prevent fraudulent activities, unauthorized access, and security threats.
Platform Improvement
We analyze usage data to understand user behavior, improve features, optimize performance, and enhance the overall user experience.
Legal Compliance
We may use your information to comply with legal obligations, respond to legal requests, and enforce our Terms and Conditions.
4. Data Sharing and Disclosure
Within the Platform
Your profile information may be visible to other authenticated users (buyers and sellers) as necessary for platform functionality. Property listings are visible only to authenticated buyers and administrators.
Service Providers
We share data with trusted third-party service providers who assist us in platform operations, including Razorpay for payment processing, email service providers, and hosting providers. These providers are contractually obligated to protect your data.
Legal Staff and Verifiers
KYC documents and property documents are accessible only to authorized administrators and legal staff responsible for verification processes.
Legal Requirements
We may disclose your information if required by law, court order, or government regulations, or to protect our rights, property, or safety.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
No Third-Party Marketing
We do NOT sell, rent, or share your personal information with third parties for marketing purposes without your explicit consent.
5. Data Security
Security Measures
We implement industry-standard security measures to protect your data, including encryption (SSL/TLS), secure password hashing (Argon2id), role-based access controls, and regular security audits.
Document Storage
KYC documents and property documents are stored in private, non-public directories with access restricted to authorized personnel only.
Image Protection
Property images are served through protected API routes that require authentication. Right-click and download protections are implemented to prevent unauthorized use.
Session Management
We use secure session management with JWT tokens, 30-day session expiry, and automatic logout on suspicious activity.
Limitations
While we take reasonable precautions, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
6. Data Retention
Active Accounts
We retain your personal information for as long as your account is active or as needed to provide services.
Inactive Accounts
If your account remains inactive for more than 2 years, we may delete or anonymize your data, except where retention is required by law.
Deleted Accounts
When you request account deletion, we will permanently delete your personal information within 30 days, except for data required for legal compliance, dispute resolution, or audit purposes.
Transaction Records
Payment records and transaction logs are retained for 7 years to comply with financial regulations and tax laws.
KYC Documents
KYC documents are retained for the duration of your account and 5 years after account closure to comply with regulatory requirements.
7. Your Privacy Rights
Access and Correction
You have the right to access your personal information and request corrections if it is inaccurate or incomplete.
Data Portability
You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
Deletion
You have the right to request deletion of your personal information, subject to legal and contractual retention requirements.
Objection and Restriction
You may object to certain data processing activities or request restriction of processing in specific circumstances.
Marketing Communications
You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in our emails. Transactional emails (account notifications, inquiry updates) cannot be disabled.
Exercising Your Rights
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond to your request within 30 days.
9. Third-Party Services
Razorpay (Payment Gateway)
We use Razorpay for payment processing. Razorpay has its own privacy policy governing the collection and use of payment information. Please review Razorpay's privacy policy for details.
Email Service Provider
We use Hostinger business email (SMTP) for sending transactional and notification emails. Email transmission is encrypted.
Hosting Provider
Our platform is hosted on a VPS server. Server security and data protection measures are implemented according to industry standards.
Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing information.
10. Children's Privacy
Elittprim Real Estate is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided personal information, we will delete it immediately.
If you believe a child has provided information to us, please contact us immediately.
11. International Data Transfers
Our platform primarily serves users in India, and your data is stored on servers located in India. If you access our platform from outside India, you acknowledge that your data may be transferred to and processed in India.
By using our platform, you consent to the transfer of your information to India and its processing in accordance with this Privacy Policy and Indian data protection laws.
12. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on the platform.
We will notify users of material changes via email or platform notifications. Continued use of the platform after changes constitutes acceptance of the updated Privacy Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Elittprim Real Estate - Privacy Team
14. Acknowledgment
By using Elittprim Real Estate, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.
Last updated January 2025