1. Introduction
This Refund Policy outlines the terms and conditions governing refunds for payments made on Elittprim Real Estate platform, including listing fees, withdrawal charges, and other transactions processed through Razorpay.
By making any payment on our platform, you acknowledge and agree to this Refund Policy. Please read it carefully before proceeding with any transaction.
2. General Refund Policy
Non-Refundable by Default
All payments made on Elittprim Real Estate, including listing fees and withdrawal charges, are generally non-refundable. This policy exists to protect the platform from fraudulent activities and to cover administrative costs incurred during processing.
Exceptional Circumstances
Refunds may be issued only in exceptional circumstances at our sole discretion. Each refund request is evaluated on a case-by-case basis, and our decision is final and binding.
Processing Time
If a refund is approved, it will be processed within 7-14 business days. The refund will be credited to the original payment method used during the transaction.
Currency and Exchange Rates
Refunds are issued in Indian Rupees (INR). If you made the payment in a different currency, the refund amount may vary due to currency exchange rate fluctuations.
3. Property Listing Fees
Non-Refundable Policy
Property listing fees are strictly non-refundable. Once you submit a property for listing and complete the payment, the fee cannot be refunded under any circumstances.
Payment Before Approval
Listing fees must be paid before your property is submitted for verification and approval. Payment does not guarantee that your property will be approved for listing.
Listing Rejection
If your property listing is rejected by our verification team due to incomplete information, false details, or document issues, the listing fee will NOT be refunded. You are responsible for ensuring all information and documents are accurate before submission.
Property Not Sold
Listing fees are charged for displaying your property on our platform, regardless of whether the property is sold or not. No refund will be issued if your property does not sell.
Voluntary Withdrawal
If you voluntarily withdraw your property from the platform after it has been approved and listed, the listing fee will NOT be refunded. A separate withdrawal charge may apply.
4. Withdrawal Charges
Non-Refundable
Withdrawal charges applied when sellers remove approved properties from the platform are strictly non-refundable.
When Charges Apply
Withdrawal charges apply when you voluntarily remove a property that has been approved and made live on the platform. This charge covers administrative costs and compensates for platform resources allocated to your listing.
Exceptions
Withdrawal charges do NOT apply if we remove your property due to policy violations or if the property is marked as sold through our platform.
5. Payment Failures and Errors
Failed Transactions
If your payment fails due to technical issues, insufficient funds, or bank/payment gateway errors, no amount will be deducted from your account. If an amount is debited but the transaction shows as failed on our platform, please contact us immediately.
Duplicate Payments
In the rare event of a duplicate payment being processed due to technical errors, the duplicate amount will be refunded within 7-14 business days after verification.
Overcharged Amount
If you are charged an amount higher than the displayed fee due to a technical error, the excess amount will be refunded after verification.
Verification Required
For all payment error claims, you must provide transaction details, payment receipt, and bank statement as proof. We will verify the claim with Razorpay before issuing any refund.
6. Platform Errors and Technical Issues
Service Downtime
If you complete a payment but are unable to access your account or use the service due to extended platform downtime (more than 48 hours), you may request a refund. Refunds will be issued at our discretion after verifying the issue.
Feature Unavailability
If a paid feature or service becomes unavailable due to technical issues or platform changes within 30 days of payment, you may request a partial refund. Refunds are subject to evaluation and approval.
Force Majeure
No refunds will be issued for service interruptions caused by force majeure events such as natural disasters, government actions, wars, or other circumstances beyond our control.
7. Auction-Related Transactions
Winning Bid Commitment
If you win an auction, you are legally committed to complete the purchase. No refunds will be issued for buyer remorse or change of mind.
Auction Cancellation by Admin
If an auction is cancelled by administrators before completion, any payments made specifically for that auction (if applicable) will be refunded within 7-14 business days.
Seller Withdrawal After Auction
If a seller withdraws a property after an auction has concluded and a winner has been declared, the winning bidder may be eligible for compensation. Refund eligibility depends on the specific circumstances and our investigation.
8. How to Request a Refund
Contact Our Support Team
To request a refund, email our support team at [email protected] with your transaction details, payment receipt, and reason for the refund request.
Information Required
Your refund request must include: Full name, registered email address, transaction ID, payment receipt/screenshot, date of transaction, amount paid, and detailed explanation of why you are requesting a refund.
Review Process
Our team will review your request within 5-7 business days. We may request additional information or documentation during the review process.
Approval or Rejection
You will be notified via email about the status of your refund request. If approved, the refund will be processed within 7-14 business days. If rejected, we will provide a reason for the decision.
Final Decision
Our decision regarding refund requests is final and binding. We reserve the right to approve or reject any refund request at our sole discretion.
9. Refund Method and Timeline
Original Payment Method
Refunds will be credited to the original payment method used during the transaction (credit card, debit card, UPI, net banking, etc.).
Processing Time
Once a refund is approved, it takes 7-14 business days for the amount to be credited to your account. This timeline depends on your bank or payment provider.
Bank Processing Delays
We are not responsible for delays caused by banks or payment providers. If you do not receive the refund within the specified timeline, please contact your bank first before reaching out to us.
Refund Confirmation
You will receive an email confirmation once the refund has been processed from our end. Please save this email for your records.
10. Partial Refunds
When Applicable
Partial refunds may be issued in cases where only a portion of the service was used or where the issue affected only part of the transaction.
Calculation
The partial refund amount will be calculated based on the unused portion of the service, administrative costs incurred, and other relevant factors.
Discretionary Decision
All partial refund decisions are made at our sole discretion and are final.
11. Chargebacks and Disputes
Contact Us First
Before initiating a chargeback or payment dispute with your bank, please contact us first. Most issues can be resolved directly without involving your payment provider.
Chargeback Consequences
Initiating a chargeback without first contacting us may result in immediate account suspension and termination. We reserve the right to dispute chargebacks that we believe are unjustified.
Evidence Submission
In the event of a chargeback dispute, we will submit transaction records, terms acceptance logs, and other evidence to the payment provider or bank.
Resolution
If a chargeback is resolved in our favor, your account may remain suspended. If resolved in your favor, the account suspension will be reviewed.
12. Exceptions and Special Cases
Fraudulent Transactions
If we determine that a transaction was fraudulent or made without your authorization, we will work with you and Razorpay to investigate and process a refund if appropriate.
Legal Requirements
We may issue refunds if required by law, court order, or regulatory authority.
Goodwill Refunds
In rare cases, we may issue a goodwill refund to maintain positive customer relationships, even if the refund does not fall under our standard policy. Such refunds are entirely at our discretion.
13. Scenarios Where Refunds Are NOT Issued
Refunds will NOT be issued in the following scenarios:
- Property listing fees for submitted listings (approved or rejected)
- Withdrawal charges for voluntarily removed properties
- Payments made due to user error (e.g., selecting wrong plan, duplicate submissions)
- Change of mind after payment completion
- Dissatisfaction with platform features or user experience
- Property not selling within expected timeframe
- Inability to complete a transaction due to buyer/seller withdrawal
- Service interruptions lasting less than 48 hours
- Minor technical glitches that do not prevent core functionality
- Failure to read and understand this Refund Policy before payment
14. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on the platform.
Continued use of the platform and completion of transactions after changes constitutes acceptance of the updated Refund Policy.
Material changes will be communicated via email or platform notifications.
15. Contact Information
For refund requests, questions, or concerns regarding this Refund Policy, please contact us:
Elittprim Real Estate - Refunds Department
16. Acknowledgment
By making any payment on Elittprim Real Estate, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy.
You confirm that you understand that most payments are non-refundable and that refunds are issued only in exceptional circumstances at our sole discretion.
Last updated January 2025